Commitment: By joining, you agree to a minimum commitment of four quarters (one year) of membership payments. An active and current credit card must be on file to retain your club member benefits.
Failure to Receive Payment: If payment for membership is not received for three consecutive quarters, membership will be automatically terminated.
Hold:
Hold Duration: Members are permitted to place their membership on hold for one quarter (3 months) within any 12-month rolling period. Only one hold per 12-month rolling period is allowed. Additional holds within the same period are not permitted.
Requesting a Hold: To request a membership hold, please submit your request in writing (at least 2 weeks prior to the club processing date). Please send your request via email to wine@intercoastalwine.com
Effect of Hold: While your membership is on hold, club benefits will also be on hold, including but not limited to member-only event invitations and member discounts.
Automatic Reactivation: Your membership will automatically reactivate at the end of the hold period.
Cancellation:
Cancellation Notice: To cancel your membership, you must provide written notice at least 2 weeks prior to the next club processing date. Please submit your written notice via email to wine@intercoastalwine.com. Failure to provide timely notice may result in the continuation of membership and associated charges for the next billing cycle. Once membership is cancelled, reactivation is not permitted for a 12-month period. Membership may be reactivated based on availability.
Final Notification: You will receive a final notification prior to the end of your membership detailing any outstanding orders that need to be collected. Members are responsible for collecting final orders within 60 days of cancelled membership notice. Failure to collect previous orders will result in abandonment of the wine. INTERCOASTAL Wine Company will not be liable for any refund or replacement of such orders, and no further action will be taken to deliver these items.
Shipping and Returns
By becoming a shipping customer, the customer acknowledges that alcohol deliveries must be signed for by a 21+ recipient.
Return of Undelivered Shipments: If a delivery is returned to us due to failure to collect the package, or any other reason attributable to the customer, the customer will be responsible for covering the full cost of shipping to resend the order. Any changes to the shipping address must be communicated to us prior to the wine club processing date to ensure that orders are sent to the correct address. If an order is delivered to an incorrect address due to a failure to update the shipping information, the member will be responsible for any additional costs incurred to redirect or reship the order to the correct address.
Automatic Shipping Charges: If collection of wine club orders exceeds one year, orders will be shipped to the address on file at the wine club members expense (Flat rate of $30 per club order).
Sold Out Items: If an order has not been collected within 60 days of the wine club processing date, the customer may need to select a replacement bottle if the varietal or vintage is sold out.
Uncollected Orders: If shipment is not collected or accepted within the alotted time, the wine will be considered abandoned. INTERCOASTAL Wine Company will not be liable for any refund or replacement of such orders, and no further action will be taken to deliver these items.
Inquiries: Contact us at wine@intercoastalwine.com
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